Returns & Exchanges Policy

Return & Exchanges Policy

At Minilu Kids, each piece is handcrafted with care - so we want to make sure every order is a perfect fit.

Please size carefully before ordering.

Because our clothing is handmade, we ask that you take the time to measure your child and use the size guide found on each product page. Sizing can be misleading - your child's actual measurements will always give you the best fit.

Please note: As I used different pattern designers, measurements may vary slightly between styles. We recommend checking the size guide on each individual product page rather than assuming sizing will be consistent across all items.

Need a custom fit? 

We love making pieces that fit you or your little one perfectly. Simply leave a note on product page with your or your child's measurements and any specific fit requests, and I will do my best to accommodate.

Want to return or exchange?

If you're not completely happy, we'll do our best to help. Simply contact us within 7 days of receiving your order to make arrangements. Returns or exchanges initiated after this window unfortunately cannot be accepted.  

A few things to note:

• Items must be unworn, unwashed and in their original condition.
• Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping method, as Minilu Kids cannot be held responsible for returns lost in transit.

To get started, reach out to us at <info@minilukids.co.za> within 7 days of delivery and we'll guide you through the process.